Never again, Nando's.
by Chief Alchemist a.k.a Wiley Chin - August 1, 2007 Posted: 7:42:00 PM EDT

I was stuck at the Penang airport on Monday.

My return flight to KL was at 10.30pm and I had to kill time. Four precious hours. And I was hungry after a long, long day. I went up to the Nando's Chicken outlet and ordered a quick meal. 

Then I got a shock. Get this, I was made to pay RM6.25 for my little glass of Coke! I couldn't believe my eyes. Can it be? Has there been a mistake?

I asked the counter girl how could it be so expensive. She said Nando's@Penang Airport only serves 'bottomless' soft-drinks at RM6.15.

'I can't get a single cup?'

'No', she looked at me sheepishly.

I went back to my seat and ate my quarter chicken meal. When I was done with my meal, I made sure I had an empty glass for all of them to see. I wanted to see how this 'bottomless' Coke will work out.  

But I got no refill. None of them really looked. No one cared.

So, the fact of the matter is, Nando's Chicken knows you will need a drink for their chicken and they want to make sure they can profit from you to the max. They've worked out the fact that you will not even refill so they get to keep RM6.25 for a glass of coke, from each and every one customers who eat at their restaurant. They never intended it to be a refillable drink. It was just a convenient ploy to max-out on the customer.

But that's a shame, Nando's!   

Nando Chicken

You have lost one customer FOR LIFE.

4 Comment(s) Link to this blog

pinkie said...

Hi Wiley,

That is the reason why I never order drinks (except water) at any restaurant because I know they are taking advantage, plus soft drinks are empty calories, just 100% sugar.


Dorothy said...

It is terrible too. Me and my colleagues , 11 of us went to Nando's Sg  Wang today. When we reached there, the place smelt like poo...they must have some problem with the sewerage system and the smell was from inside the restaurant. We opt to be seated outside because the smell was less pungent. We had a Malay colleague with us, so we sticked to the restaurant.

There are many dissatisfcation. Firstly, 2 of my colleagues got served by extra small piece of chicken, and we asked for a few times before it was being changed to an 'acceptable' size. For those who ordered coleslaw as side sucks. No dressing in the dehydrate, awful looking, unfreshed vegetables. We even had to request for dressing because it was not edible.

Service was not good...those who asked for bottomless drinks had to waved like crazy to get attention to finally being served and got a refill.

Never again for us too, Nando's. What a yucky friday lunch experience.


George said...


I have an amazin exp..

I ordered food with delivery number XXX on 3rd at 8:35 PM and was told food will be reaching in 60 minutes.

When i called the call centre for status multiple time, and finally i got some one telling me that the order is coming by taxi because there are no boss for delivery and only one bike is there.


This should have been told earlier that only one guy delivers food, i would not have waited 100 minutes for food....


finally i got a call at 10:15  PM that my delivery if free and the person on the other side told me that pls dont pay.


The boy came with the food at my door 5 minutes after that.... and he handed over the bill, i told him that it is free of charge and i got a call from their call centre on the food being free.


He insisted i pay for the food and he does not have any message of that sort from his office/bangsar.


I don’t understand, why should i be told the food is free and not the delivery boy, he insists that he will not leave the place without the money.


I asked him to take my order back to hid bangsar outlet, because after 120 minutes i feel McDonalds or KFC or Dominos is better any day. Even if they are late by 5 minutes they apologies.... not keep me hungry for 120 minutes. Unlike peri-peri team who never picks up my phone again - because 10-30 PM office closes.




Prabul said...

I love the food at Nando, but not thier service nor thier "Bottomless" coke

One day when we went with group of 3 ppl, and ordered only for 1 bottomless coke, and when the nandos ppl was not looking every one gulps the coke, boy, we would have atleast some 8 refills, much to the disgust of them :)

Yes I know its a cheap trick. but felt good by getting back to them ;)


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Wiley Chin
Chief Alchemist
XiMnet Malaysia Sdn. Bhd.

An alchemist of the Internet and marketing strategies, leading the charge to put our creative and software talents into serving companies who are out to slay the global giants. Also known as Chief of Caffeine Consumption and hallucinates between projects. Yes, that accounts for his “giant slaying” stuff.

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