Never again, Nando's.
by Chief Alchemist a.k.a Wiley Chin - August 1, 2007 Posted: 7:42:00 PM EDT

I was stuck at the Penang airport on Monday.

My return flight to KL was at 10.30pm and I had to kill time. Four precious hours. And I was hungry after a long, long day. I went up to the Nando's Chicken outlet and ordered a quick meal. 

Then I got a shock. Get this, I was made to pay RM6.25 for my little glass of Coke! I couldn't believe my eyes. Can it be? Has there been a mistake?

I asked the counter girl how could it be so expensive. She said Nando's@Penang Airport only serves 'bottomless' soft-drinks at RM6.15.

'I can't get a single cup?'

'No', she looked at me sheepishly.

I went back to my seat and ate my quarter chicken meal. When I was done with my meal, I made sure I had an empty glass for all of them to see. I wanted to see how this 'bottomless' Coke will work out.  

But I got no refill. None of them really looked. No one cared.

So, the fact of the matter is, Nando's Chicken knows you will need a drink for their chicken and they want to make sure they can profit from you to the max. They've worked out the fact that you will not even refill so they get to keep RM6.25 for a glass of coke, from each and every one customers who eat at their restaurant. They never intended it to be a refillable drink. It was just a convenient ploy to max-out on the customer.

But that's a shame, Nando's!   

Nando Chicken

You have lost one customer FOR LIFE.

4 Comment(s) Link to this blog

 

Wiley Chin
Chief Alchemist
XiMnet Malaysia Sdn. Bhd.

An alchemist of the Internet and marketing strategies, leading the charge to put our creative and software talents into serving companies who are out to slay the global giants. Also known as Chief of Caffeine Consumption and hallucinates between projects. Yes, that accounts for his “giant slaying” stuff.

View complete profile >>
Digital Alchemy has a New Home!
The story behind SpaceM, an online store for men's grooming needs
Our web business software system, XTOPIA is here!
The pain of self-prescribing and Web Design Agency
PV yourself forward
Times...
Had a blast at MyGopeng Resort!
A mighty tree
Fabulous POST IT Stop-Motion Animation
Keep pace
 
January 2011
November 2010
August 2010
November 2009
September 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
 
Confessions of an Economic Hit Man by John Perkins
There is enough on earth for everybody's need, but not for everyone's greed ~ Gandhi
 
www.designobserver.com
Writings on design & culture.


   
    Copyright @ 2004 XiMnet (M) Sdn. Bhd. A Web Design, Multimedia Design and Web Application Development Company